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FAQ

  • Can I run my business alarms across?

    No. YourCloudPBX does not currently provide support for business alarms or services such as Foxtel digital. If you require either...
  • Can I still receive calls if my on-premise PBX fails?

    Yes, absolutely. For registration, enable Call Forwarding to redirect to your specified alternate number(s) if the call isn’t answered within...
  • Can I use my existing phone with your service?

    If you have a VoIP (or IP) handset you will be able to use this device. If your existing handset...
  • Can I use YourCloudPBX Hosted Cloud PBX if my on-premise PBX fails?

    Yes, absolutely. Location: YourCloudPBX > select number > Inbound Calls Summary: Setting up a second layer of redundancy on your PBX....
  • How do I publish my number in the Australian Directories?

    YourCloudPBX doesn’t list numbers with Australian Directories such as White pages – this is something you need to do if...
  • How Secure is our Business Service?

    All fraud attempts start with hackers probing for specific types of account vulnerability, such as use of default passwords on known devices,...
  • Will my CloudPBX service work if there is a power cut?

    Using our mobile softphone apps connected to your cellular provider will ensure continuity of service in the event of a...
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