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Troubleshooting

Talking to the common issues we regularly see when subscribing to our service
  • Ghost Calls

    SIPvicious was created as an inventory tool for IT Admins to manage SIP devices evolving to a scammer tool used...
  • Problems with DTMF

    If you are reporting that your IVR is intermittently failing when pressing the menu selections of your Auto Attendant, it...
  • SIP Error Response Codes

    The important codes 401 Unauthorized On our network, the “401 Unauthorized” relates to Registration only and is part of our...
  • Trace – HOMER

    We use HOMER to extend packet captures between our network including the ability to view encrypted packets sent over TLS...
  • Why can’t I register my VoIP device?

    Firewall’s are a common cause of SIP registration failure with your VoIP device where the firewall blocks incoming traffic required...
  • Yealink Diagnostics

    Yealink provide two diagnostic tools to help our support team diagnose connectivity issues within your network: local log Syslog which...
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