Call Rates, Charges and Fees

  • Does SIPcity invoice monthly?

    No. Our Service does not invoice monthly as all services are prepaid. You will be emailed a receipt every time you add funds to your account. To see a record of transactions for a billing period select the Account Overview option in your Account. To view Account Overview: Log into your Account...
  • Do I Pay Cancellation Fees If I Close My Account?

    For all of your calling plans and bundles, these are on a month-by-month prepaid basis, so no early termination or cancellation fees apply. Cancellation Policy Any service cancellations will take effect on your bill anniversary date. Any remaining account credits on that date will be lost if yo...
  • Is there an activation fee to sign up for SIPcity?

    For SIPcitycalling plans and bundles, you are not charged an activation fee. You can sign-up, add calling credit and start using our service straight away.
  • Understanding your Bill

    Our billing system automatically charges your account on the first day of your bill anniversary. For example, if you first subscribed on the 3rd June then your bill anniversary is the 3rd day of each month thereafter. Because we are a prepaid service, subscribers will need to ensure the account h...