Bootcamp 3 - Manage Your Outbound Calls

In this third bootcamp we’re looking at how our service helps you manage your outbound calling with its YourCloudPBX features.

  1. Set your Outbound Caller ID.
  2. Set up Speed Dial.
  3. Authorisation PIN Code.
  4. Last Number Redial and Call Return.
Set your Outbound Caller ID

Setting your Outbound Caller ID enables you to decide what is seen by those who you call. When you set up this option you are choosing if your number shall be displayed.

  1. Click on Switchboard, and select the number that you would like to set up the Outbound Caller ID on.
  2. Select Outbound.
  3. Select Caller ID & Privacy.
  4. The Present field is for you to decide what number is displayed, if any. Here you can designate a number on your account, a non account number, the number itself, or block that number entirely.

image.png

Set up Speed Dial

Speed Dial lets you quickly place a call without having to enter the full phone number. This is really handy if you dial numbers frequently or on a regular basis.
Some handsets will have the features to allow you to programme numbers into the buttons on the handset, however this can be limited to the number of available buttons.
So if you want to speed dial frequently used numbers, you can programme an additional eight numbers with this feature.

  • Enter Switchboard and nominate the number that you are adding speed dial to.
  • Click Speed Dial and enter the correlating numbers to their speed dials.
  • Save settings.

Screen Shot 2019-03-26 at 1.31.52 pm.png

To call the number on your handset press the number assigned to the phone number, eg 2, and initiate the call as normal.

Enter the number as your would normally dial it, eg 8970 7500. Don’t add the full country or local area code.

Set up Authorisation PIN Code
To prevent unauthorised outbound calls being placed to overseas or expensive overseas destinations, we’ve given you the ability to set an Authorisation PIN Code. This PIN code must be dialled before the call is placed.
It’s simple to set up.

  • Enter Switchboard again, and select the number that requires a PIN code.
  • Select Outbound and go to Authorisation PIN code.
  • Select the Call Type which requires the Authorisation code.
  • Click Save to update settings.

image.png

Last Number Redial and Call Return

These are two very handy features, particularly if you are using an entry-level handset which does not have this functionality enabled on the handsets themselves.

  • To redial the last number you called, press *66.
  • To dial the last number that call you, press *69.

In the settings for these two options, you can choose to have the number you are dialling read back to you to ensure you are dialling the correct number.