An example of the business problem shared line resolves is where a staff member needs to manage her own calls between a number of different phones, say an office phone, a softphone client and perhaps a home desk phone. Shared Line links up to five additional devices to the Shared line primary number.
Step 1: Enable Shared Line
- Log into Your Account.
- Select Switchboard.
- Select your Number.
- Select Inbound.
- Select Shared Line.
- Click Enable Shared Line Appearance.
- Click Save Settings to update.
How They Work
When you enable the Shared Line feature we hyphenate the 2nd, 3rd & 4th in the following format: xx xxxx xxxx-1. For example, if your primary Shared Line is 13239962720 the second “shared line” DID would be 13239962720-1, then 13239962720-2 up to a maximum of 5.
On your second device, you would register 13239962720-1 as your DID reusing the same password registered against 13239962720.
Step 2: Enable Simultaneous Ring
- Select Simultaneous Ring drop down box.
- Set your target numbers.
- Turn Active toggle on.
- Select availability hours.
- Choose ring delay time (in seconds).
- Save changes.