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Call Check

Problems with your VoIP connection will often take the form of degraded audio quality, including choppy, spliced, and inaudible call segments. Some disruptions are so serious that calls will drop altogether. These issues can damage important calls with customers and clients.

Call check and Trace are tools that can pinpoint what’s wrong with your business phone connection when problems like this occur. These tools won’t fix the problem, but they can give you insight into the location and scope of the issues you’re experiencing.

Here’s how this tool can be used for VoIP troubleshooting when you’re experiencing connectivity issues.

When your call quality sounds choppy, or if calls are failing altogether, you can start troubleshooting by running a Call Check.

  1. Log in to your Vaitel account
  2. Go to Tools.
  3. Click Call Check.
  4. Input the 11-digit number you would like to test (including country code).
  5. Click Call.

If the call hits our network, the details will be displayed as shown in the image below.

If the call failed to connect to the network, no results will be displayed.

Updated on 1 October 2021