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Call Forwarding

Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after-hours forward to your after-hours voicemail box.

  1. Log into your Account.
  2. Select Switchboard.
  3. Select your Number (or all numbers).
  4. Select Inbound.
  5. Toggle Forwarding
  6. Set your Call Forwarding preferences including numbers and time schedules.
  7. Click Save to update your settings.

Note: When forwarding a call to a mobile number you will be charged for an outbound call at the rates of your current plan.

Geographical Forwarding

When you enable the Geographical Forwarding feature, every time you receive calls from a specified area, the calls will be forwarded to the chosen phone number.
It is an extremely useful feature when for example, the company operates in New York and in California and you have one main phone number. In this case, you can set incoming calls from NY to be forwarded to a specified number during your after-hours schedule.

  1. Enable Geographical Forwarding.
  2. Select an Area.
  3. Select the number you wish to have those calls forwarded to.
  4. Select in which time schedule this forwarding will be activated.

After-hours Voicemail

Use the forward when unavailable to set up a separate after-hours voicemail message. This will require an additional number for the voicemail service.

  • Log into your account
  • Select Switchboard.
  • Select your number (or all).
  • Select Inbound.
  • Toggle Forwarding or trunking.
  • Set the Forward to “When unavailable” to a number that has the after-hours voicemail setting on.
  • Define your unavailable hours under the time schedule setting (this can be located by selecting “Preferences”, under switchboard, and Toggle Time Schedules to nominate your desired time schedules).

I Want to Forward My Calls Only in special cases.

You can choose to have a general call forwarding ruleset to be followed in all situations.

Or, if you select only in special cases different rulesets can be created for when you don’t answer, when your phone is offline and when you are on a call. 
Always: Choose when you want call forwarding to be always active.

When unavailable: Choose whether to send any calls received whilst offline or unavailable to your voicemail or to another phone number/ user or group.

When busy: Here you can choose how long the call will wait for you to be finished with the call you are currently making and whether to send the call to your voicemail or to another phone number/user or group.

When offline: Choose whether to send any calls received whilst offline or unavailable to your voicemail or to another phone number/ user or group.

Turn off for now: Turn off call diversion option.

NOTE: different rulesets are set in the following priority: 1. Always 2.  Busy/Unavailable 3. Offline

Updated on 1 October 2021