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Call Queuing

How about using an Auto Attendant to play your greeting, redirect to a Call Queue below on a single number.

  1. Log into your Account.
  2. Select Switchboard.
  3. Select Your Number.
  4. Select Inbound.
  5. Select Call Queuing.
  6. Select agents to be connected to call.
  7. Click Save settings to update.

call queue


By default, our Call Queuing Feature is set to simultaneously call all agents in the queue. Unlimited amounts of callers can be queued for an unlimited amount of time, the call will never go to voicemail.
The agent’s phone will ring for 15 seconds before timing out and will retry the agent again after 5 seconds. If unlimited time is selected this will continue until the caller is connected or hangs up. The agent will be available to take inbound calls from the queue immediately after finishing the call.
The caller will hear the default call queue music, unless this has been updated in media settings, and will be greeted with a “thank you for holding” announcement every 60 seconds.

Additional Features

“Position in queue” 
will announce the caller’s position in the queue.
“Hold time to agent”
 will notify the agent of the time that the caller has been in the call queue for.
“Active call queue beep” enables the agent on a call to be notified that there is a call in the queue. ONLY when this setting is enabled the agent can then transfer current calls, between agents, and accept a new call in the queue.

Updated on 1 October 2021