Queue and Hold Music

Long wait times mean abandoned calls, lowered customer satisfaction, and ultimately lost business. Setting up a call queue and hold music creates a personable approach to your customers’ call. Upload your own MP3 files to replace ringing when people call you and set up your own music on hold. There is no additional charge for this service, it is included.

  1. Select Switchboard.
  2. Select Advanced.
  3. Caller Queue & Hold Music.
  4. Select options for volume and choose your file.
  5. Click Save settings to update.

* For more information on media file requirements, please check our article on Media – Audio and Greetings 

Updated on 6 October 2021

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