Extension Dialing

Extension dialing works so that you can internally transfer calls to numbers within your account.

Extensions can also work if you set up Auto Attendant for when a customer calls your main number, and they know the extension number of the person they want to reach. For example: “Welcome to Our Company, if you know the extension of the person you wish to talk to… ”

Setting up Extension Dialling

  1. Log into your account.
  2. Select Switchboard.
  3. Select the number which you wish to add Extension Dialling to.
  4. Select Profile.
  5. Select Number Settings.
  6. On field “Extension” inform the number for your own extension. Note: The required extension field length is 3 digits.
  7. Click on Save to update.

If you are also planning on setting up Auto Attendant think about creating cohesion for your extension numbers.

Setting up Groups

Groups work so that if you set up a group, only that group (or those numbers specified) can transfer between each other. For example, a support team might not be able to forward calls to sales.

  • Under Profile > Number Settings, on the field Ring Group inform the sector or team this number is.
  • Adjust the group type, eg: Sales, Marketing, Administration.
  • Set your Extension Number. Note: The required extension field length is 3-4 digits.
  • Click on Save to update.
Updated on 20 September 2021

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