Media – Audio and Greetings


We allow you to upload your own customized media for Auto Attendant, Voicemail, Queue & Hold Music on the Media upload feature.

Media formats

MP3 Only: We only support MP3 media so if your media is in a WAV format you will need to convert into an MP3.
File size: If you find your Voicemail message is immediately hanging you may need to check the file size of the media. Your media should be under 41,000 Hz 96k with a file size less than 1.5 MB.

To upload your files:

    1. Log into your Account.

    2. Select Switchboard.

    3. Choose all the numbers that will use these media files.

    4. Select Media.

    5. In the Media menu, you will upload to each of the options presented.

    6. Select your media file and click Save.

Updated on 16 March 2022

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