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Polycom VVX 1500 Video Media Phone Provisioning

The Polycom VVX 1500 Video phone has a slightly different UI from other handsets in the Polycom VVX media phone range.

How to

  • Retrieve the phones IP Address
  • Home | Status | Network | TCP/IP Parameters >> IP:
  • Login the phone via the Phones Web UI (with the IP address)
  • Copy the MAC address: The phone will land on the Home page. Copy the MAC to notepad, being careful to remove the colon (eg 00:04:F2:BE:B9:97 becomes 0004F2BEB997)
  • Enter the Provisioning URI: Settings | Provisioning
  • Set Server type: HTTPS
  • Set server address: https://poly.tlssip.com


  1. Log into YourCloudPBX | Settings | Device Provisioning
  2. Choose Polycom Generic Config
  3. Copy the MAC address into the MAC address field
  4. Choose DID from the line number selection list (supports up to 5 separate lines)
  5. Select VLAN if the phone is using a Metro Voice VLAN configured router
  6. TLS encryption: We recommend leaving TLS as default however select UDP if no encryption is required
  7. Select ADD to add the phone and MAC address to our provisioning database
  8. Restart the phone


Updated on 6 October 2021

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