Polycom VVX – Configuration

Our Auto Provisioning will minimize time spent configuring supported handsets with templates optimized for our network. This knowledge base describes configuring your Polycom VVX phones using our convenient device provisioning or alternately manually configuring your Polycom devices.

NB – our DeviceProvisioning doesn’t support Polycom IP SoundPoints with firmware 3.3 or older.

Device Provisioning

The “Device Provisioning” platform enables you to easily install our optimized configuration templates which importantly will also securely configure (register) the individual handset to numbers on your 2talk account. If you have a VVX phone, save yourself some time and use the device provisioning.

Setting the Provisioning URL

Step 1: The VVX family phones Web UI

  1. Log into the phones Web browser to apply our provisioning URI
  2. Select the Home Button on the right side of the phone.
  3. Select > Settings > 4. Status > 2. Network > 1. TCP/IP Parameters > IP (copy the IP address – eg
  4. In your browser retype the phones IP address (eg
  5. Go to Settings > Provisioning Server
  6. Set Server Type > HTTPS
  7. Set Server Address > https://poly.l2access.com.au
  8. Save.

Step 2: MAC address

You will need to take a copy of the phones MAC address which is the phones unique identification number.

  1. Go to Home
  2. Copy the MAC address

Step 3: Associating the Phone with an account phone number

Matching the phone’s MAC address (same as Polycom serial number) with the phone number you want to be associated with is the final (and easiest) step in our provisioning process.

  1. Log into your Account, and click on Tools, under the subheading select Device Provisioning.
  2. Select Add device.
  3. Copy the MAC address into the MAC address field.
  4. Choose DID from the line number selection list (supports up to 5 separate lines).
  5. TLS encryption: We recommend leaving TLS as default however select UDP if no encryption is required.
  6. Select ADD to add the phone and MAC address to our provisioning database.
  7. Restart the phone.

Manual configuration

You can quickly configure a handset by supplying four simple pieces of information in 2.1 with all other steps being optional.

  1. Retrieve the handset IP address: Home (Button) > Settings > 4. Status > 2. Network > 1. TPC/IP.
  2. Web UI: Enter IP address (eg into your browser.
  3. Settings > Lines (select Line).

Follow instructions from the image below

  1. SIP Protocol: Enable.
  2. Identification: Display Name, Address (must be full DID), Label (usually same as Display Name).
  3. Authentication: User ID (full DID), Phone’s password from your switchboard, Disable Credentials.
  4. SIP Server 1: call.sipcity.com.au – Expires 180

Accessing Voicemail from a Polycom handset

If you have a Vaitel provisioned Polycom handset Voicemails can be retrieved by selecting the “Messages” button on your handset.

  • Select Messages key
  • Select 1 “New Messages” THEN
  • 4 – previous message
  • 5 – Repeat
  • 6 – Play next message
  • 7 – Delete
  • 8 – Forward
  • 9 – SAVE

On the VVX300, “Messages” is a physical button adjacent to the 7 key.

Extension dialing

Give your favorite contacts a line extension (eg reduce 1310707504 to 504) allowing coworkers to call you using your preferred three or four-digit number.

Enable BLF on the handset (phone)

We automatically support BLF / Presence but you will need to separately enable the handset presence if manually configuring your Polycom phones.

  1. Get phones IP address: Settings > 4. Status > 2. Network > 1. TCP / IP…
  2. Enter IP address into Browser
  3. Log onto phone (UserName and Password)
  4. Preferences > Presence >> Enable

Enable Buddy on handset

  1. Settings > Directories > Contacts Directory > 1. Add (+)
  2. First Name, Last Name (optional), Contact (requires full number including country / area code)
  3. Protocol –> SIP (only for VVX500, 600)
  4. Watch Buddy –> Enable
  5. SAVE
  6. Select contact —> Add to favorites (if you want the contact to appear on the home screen of your keypad).

Handset Volume

You may have noticed that the Polycom handset volume is a little low. But secondly, while you can increase the volume using the handset volume button, each time you pick up the phone for another call it annoyingly resets to the factory default. The problem is US telecommunications regs require all US vendors to reset handset volumes to the defaults at the end of each call.

If using you are using our Polycom provisioning we have disabled the reset function to maintain your handset volume.

Upgrading Firmware

If you wish to leverage our Polycom provisioning system with legacy IP phones (firmware 3.3.xx or older) you will first need to upgrade the phone’s firmware as the older Polycoms don’t support web-based auto-provisioning. Secondly, depending on the model, you may have to complete a two-step firmware upgrade to achieve the minimum 4.1.1 software supporting our web-based auto-provisioning.

  1. Log into the phone’s web browser
  2. Standard Password: 456
  3. Utilities | Software Upgrade
  4. Check for Updates
  5. Select the latest update from the selection list
  6. Install

VVX Bluetooth headsets

Within the Polycom VVX family, only the VVX 600 natively supports Bluetooth.

  1. Enable Bluetooth: Menu > Settings > 2. Advanced (PW 456) > 1. Administrative Settings > 7. Handsfree Settings > 1. Handsfree Mode >> select Enable
  2. Enable Radio: Menu > Settings > 1. Basic Settings > 11. Bluetooth Settings >> Enable Radio ON
  3. Headset: Place your headset in pairing.
  4. To Pair: Press the Bluetooth symbol to take you back to Bluetooth Settings.
  5. Select Manage BT Headset – Select Scan then select the required headset.

Factory Reset

  • Select the Home Button on the right side of the phone
  • Select > Settings > 2. Advanced > (Enter Password) 1. Administration Settings > 5. Reset to defaults 5. Reset to factory.

NB – there’s no Factory reset via the phones web interface.

Updated on 9 November 2021

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