Yealink provide two diagnostic tools to help our support team diagnose connectivity issues within your network:
- local log
- Syslog which conveniently writes directly back to our network
Quick Guide
Step 1: Browse to Phones Web UI
- Phones web UI: to access the phones web UI press the OK button (on right of the keypad) to retrieve the phones IP address.
- Enter the IP address in your browser (eg 192.168.1.xx).
- UserName and Password: Admin- admin, Password- admin.
- Click Confirm.
Step 2: Export Local Log
- Select Settings tab >> Configuration
- Export System Log: Set the Local log level to 6 -> reboot the phone
- Pcap Feature: Start to capture the Trace -> reproduce your issue -> stop capturing the Trace -> Export PCAP Trace
- Export or Import Configuration: Export config.bin
- Email Download files to our support site.
Step 3: Syslog
- Select Settings tab >> Configuration
- Enable Syslog
- Syslog server: 103.55.116.47 | Port 514
- Transport Type: UDP
- Select Confirm