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Help Centre
Knowledge Base
Knowledge Base
Switchboard
(31)
Call Queuing
Call Parking
Time zones
Caller Music
Listen to your Voicemails
View all articles in Switchboard
Microsoft Teams
(1)
Microsoft Teams Direct Routing
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Faxing
(4)
Set Up a Virtual Fax
Fax Settings - Configuring your vFax
vFax and T.38
Fax Profile Settings
View all articles in Faxing
Handsets and Device Provisioning
(31)
Call Check
Presence and Busy Lamp Field (BLF)
Polycom Feature Configuration
Device Provisioning - Yealink
Yealink - Change codec order
View all articles in Handsets and Device Provisioning
Account Management
(15)
Account Credit and Top-Up Settings
Update Personal Account Details
Billing Records (CDR)
Invoice/Statements
Call on Hold
View all articles in Account Management
Softphone & Web App
(26)
SIPcity App
Getting Started
How to switch between numbers
Connecting to a Softphone
Android APK
View all articles in Softphone & Web App
Troubleshooting
(10)
Heartbeat
Call Check
Trace
Yealink Diagnostics 1
Why can’t I register my VoIP device?
View all articles in Troubleshooting
PBX, Peering, Ports and IPs
(4)
TCP, TLS and Secure RTP Options
VoIP Number Formats | Dial Plan Format
Registration and Peering explained
Ports IPs and our Network
View all articles in PBX, Peering, Ports and IPs
Porting
(2)
Porting Types
Glossary of Local Number Porting Terms
View all articles in Porting
FAQ
(8)
Can I use SIPcity Cloud PBX if my on-premise PBX fails?
What is Bill Anniversary Date?
Will my CloudPBX service work if there is a power cut?
How Secure is our Business Service?
How do I publish my number in the Australian Directories?
View all articles in FAQ
Bootcamp
(4)
Bootcamp 1 – Personalise and Customise
Bootcamp 2 – Manage Your Inbound Calls
Bootcamp 3 – Manage Your Outbound Calls
Bootcamp 4 – Understand Advanced Features
View all articles in Bootcamp
